Hi there! My name is Rachel Ann Gaviola. I’m 29 years old from Manila, Philippines. and I have been in the Customer Service field ever since I started my career at the age of 20. I have provided assistance via phone, email, and chat, using different tools like Zendesk, Re-amaze, and Shopify. I also have knowledge about doing product research, social media marketing, and video editing. Throughout my career, I had multiple opportunities to team up with one of the best in the company to develop an effective customer service strategy and different work tactics that helped improve productivity rate and customer satisfaction rates.