My name is Rachel Ann Orgaya Gaviola, and I decided to change my occupation after seven years of working in customer service. I still like communicating with people and working in a team. But, I want to alter the accents a bit and switch to freelancing. As a customer service representative, I learned what makes communication more effective, think independently, make informed decisions and expand my understanding of empathy. I have been working long enough to realize how important it is to learn new skills and constantly set goals for myself. So I have become interested in freelancing. I am certain that joining your team is a benefit for both sides. My professional expertise in customer service can provide valuable insights and a fresh perspective on communication development. Personally, I am ready for a long-term partnership, and I can acquire new knowledge and skills as I find this pressure inspiring and a great motivator.